Delivery & Pickup

White Glove Delivery Service

• Home/residential delivery only.
• We will deliver and install the product inside a customer’s home.
• We will unbox and check the unit for damage and remove the trash / debris.
• We will haul away and dispose of the old unit
• We will set up and hook up the product to existing service. Service meaning existing water/gas lines with cut-off valve and plug-in electrical service for appliances.
• Any custom installation the customer may need can be quoted on a case by case basis.
• The White Glove service does not include the installation of stand alone under counter icemakers, dishwashers, disposals, over the range microwaves, single / double ovens, cooktops, or built in appliances such as hoods and built in refrigerators.
• Once set up and installed the technician will go over the operation of the unit with the customer and answer any questions they may have.

Local Pickup

Shop Online

Local Pick Up is a free service that allows customers to order items online and pick them up in the store during our established warehouse hours. Local pick up is only available to local customers during checkout. Certain items are only available for in store pick up.

Purchase Online

Once you’ve chosen your items, you’ll go through our regular online checkout process to purchase your items. Select Local Pick-Up from the available shipping methods in the shopping cart or on the Shipping Information page. Once we’ve processed your order, we will send you two E-mails, an Order Confirmation E-mail that summarizes your purchases and a Local Pick-Up Notification Email when your items are ready for pick up.

Local Pick Up

Special Orders will be ready for pick up within 2 business days after being placed, you will be notified of any delays caused by availability. By default, the person who placed the order can pick up the items. An alternate pick up person can be specified during checkout by providing the designated individuals first and last name and E-mail address. Only the purchaser/designated pick up person can pick up the order. Orders will be held at the store for 7 days. If you have not picked up your order after 7 days, we will cancel the order and refund your card at the end of the holding period subject to Store Return Policy.

RETURN POLICY: Special ordered merchandise must be returned in original unopened carton and may be subject to 25% restocking charge plus return freight charges from the supplier.

Picking up your order at Shore Appliance Connection Inc.

To ensure your pick up goes smoothly, please bring the following items:

• A copy of your Local Pick-Up Notification E-mail (Sales Order)
• A valid photo ID (state issued ID or driver’s license)
• The credit card used for your purchase

Someone else will be picking up your order

You and your designated pick up person will receive a Local Pick-Up Notification E-mail when your items are ready for pick up. Your designated pick up person will need to bring the following items:

• A copy of your Local Pick Up Notification Email (Sales Order)
• A valid photo ID (state issued ID or driver’s license)

Have any questions or suggestions? Please contact customerservice@shoreappliances.com.